Shipping and Return Policy

Shipping and Returns Policy

Last updated: August 06, 2024

At Sculpmart, we are committed to providing you with a seamless shopping experience. Our Shipping and Returns Policy is designed to ensure that you are satisfied with your purchase. Please read the following policy carefully:

1. Shipping Policy

Processing Time:

  • Orders are ship within 1-2 business days after receipt of payment.
  • Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Methods:

  • We offer various shipping options to meet your needs. The available shipping methods and their costs will be displayed at checkout.
  • Delivery times vary based on your location and the shipping method selected.

Shipping Costs:

  • Shipping costs are calculated based on the weight and size of your order and the shipping destination. The total shipping cost will be shown at checkout.

Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor the status of your shipment.

Delivery Issues:

  • If you encounter any issues with your delivery, such as delays or damaged items, please contact our customer support team for assistance.

2. Returns Policy

Return Window:

  • You may return items within 7 days from the date of delivery for a refund or exchange.

Eligibility for Returns:

  • Items must be unused, in their original condition, and with all original packaging and tags attached.
  • Certain items may not be eligible for return due to hygiene or other reasons. These exceptions will be noted on the product page.

Return Process:

  1. Initiate a Return: Contact our customer support team at help.sculpmart@gmail.com to request a return authorization.
  2. Prepare Your Return: Pack the item securely in its original packaging. Include a copy of your order confirmation and a note indicating whether you would like a refund or an exchange.
  3. Ship the Return: Send the package to the address provided by our customer support team. You are responsible for the return shipping costs unless the item is defective or the wrong item was sent.

Refunds and Exchanges:

  • Refunds: Once we receive and inspect your returned item, we will process your refund to the original payment method. Please allow 7-10 business days for the refund to appear in your account.
  • Exchanges: If you opted for an exchange, we will send the replacement item once we receive the returned item. You will not be charged additional shipping costs for the replacement.

Non-Refundable Items:

  • Shipping fees are non-refundable.
  • Customized or personalized items may not be eligible for returns or refunds.

Defective or Incorrect Items:

  • If you receive a defective or incorrect item, please contact our customer support team immediately. We will arrange for a replacement or refund and cover any associated return shipping costs.

Contact Us: For any questions or issues regarding shipping and returns, please reach out to our customer support team:

Thank you for shopping with Sculpmart. We are here to ensure that your shopping experience is as enjoyable and hassle-free as possible!